Renesan Software: Consumers want health tech to connect but say docs don't deliver

23 Sep 2012

Consumers want health tech to connect but say docs don't deliver

Consumers want health tech to connect but say docs don't deliver
September 17, 2012 | By Jeff Byers - Contributing Writer

Patients want online access to medical records, prescriptions and test results, and want to talk to their doctor using modern forms of communication, according to a recent survey from market research firm Harris Interactive. But physicians aren't meeting their tech-savvy patients' expectations.
For example, 85 percent of respondents said they wanted to communicate with their physician by phone or email and more than 50 percent wanted to schedule appointments  and pay bills online. Just more than 10 percent report their physicians offer these services.
And although 65 percent of the 2,311 surveyed adults said access to personal health information is "very important" or "important", only 17 percent said their physicians actually offer it.
The report noted that 62 percent of patients also would like access to online cost estimators for services. Only 6 percent of respondents, however, said their physicians offered that feature.

Read more: Consumers want health tech to connect but say docs don't deliver - FierceHealthIT http://www.fiercehealthit.com/story/consumers-want-health-tech-connect-say-docs-dont-deliver/2012-09-17#ixzz27MaZrvxO

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